Group 8

FAQs

Frequently asked questions, answered.

Product questions

Who will install my product or supply my service?

We have a nationwide network of installers and we will send a local installer to you. Our partnership ensures that only the best and insured installers work with our customers.

How do I pay for my items?

For larger solutions (a boiler or solar panels for example) we spread the cost. Thanks to the option to pay as you go, there are no large upfront charges, payment will simply be deducted from your monthly salary. For the more affordable solutions, you can pay your installer directly once the job has been completed, using your preferred payment method.

How long will I wait for installation?

Our installer will be in touch to arrange a date as soon as convenient for you (subject to availability).

What happens when I request a quote?

If you like the look of something, click to request a quote. Within a couple of days we'll call you to discuss any details the suppliers might need - sometimes suppliers will need to conduct a house assessment.

Is there any commitment when I request a quote?

Absolutely not. The quote is free and completely non-binding. And after you receive your quote you can decide whether or not to accept it.

What are energy efficient technologies?

Lots of different things! We're opening up access to as many different exciting technologies as possible, to try and achieve our mission of making a million homes more energy efficient by 2025. Our solutions can be anything from an LED lightbulb, to a hyper-efficient boiler, to solar panels that will let you generate your own clean energy.

Will I get the exact model shown on the site?

We hand pick our models based on those with the highest customer satisfaction in the market. The models you read about are indicative examples, to be confirmed once our supplier has checked suitability for your home. For example, bigger houses need more powerful boilers.

Overall

Can't find what you're looking for?

If you are unable to find the answer to your question, please get in touch with us here.